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Is Customer Service Dead in America?
I recently had my SUV serviced. Routine maintenance, nothing was wrong with the vehicle. It’s a 2020 with 22,000 miles on it. I’m not...
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How to Quickly Double the Size of Your Company
If you haven’t heard the story made famous by Zig Ziglar about training fleas, it’s one of my favorite lessons. If you put fleas in a...
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Residential Contracting Professionals Attend Ignite 2019
Contractors throughout North America continue to show their dedication to their work and their businesses. During the last week of...
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Staying on Top of Your Brand’s Reputation
Like it or not, your online reputation — fueled by what consumers choose to share with one another about your company — can make or break...
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Successfully Building a Sustainable Business
Successfully building a sustainable business in the HVAC industry certainly isn't easy. There are many skill sets necessary for a...
3 min read
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How To Create Cash Flow In Three Easy Steps
Do you often wonder why even when you’re making a profit you still have poor cash flow? To help ensure you have plenty of working capital...
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Ruud’s Reliable Contractor List Honors Hiller Plumbing, Heating, Cooling & Electrical
Hiller Plumbing, Heating, Cooling & Electrical has been honored for the sixth consecutive year as No. 1 on Ruud’s Most Reliable...
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How to Generate Profits During the Slow Months
When it’s 76 degrees outside and you’ve got no demand service calls, do you panic, get down in the dumps, or throw yourself a pity party?...
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The Cost of Not Training Your HVAC Employees
Most contractors would agree that training is important, yet whether onboarding new technicians or providing continuous training to their...
4 min read
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Being the Best HVAC Coach You Can Be
I just finished a book in which the author told a story about when he was a kid and he and his brothers played sports. Every time he was...
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Are You in Need of Target Practice?
I watched a video on leadership and teamwork, and it got me thinking about where most of my time every day is spent. In the video, there...
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The Golden Ticket to Running the Best HVAC Contracting Company
It never ceases to amaze me that every time I am around Jim Abrams, the legendary contractor, I pick up a golden ticket of information....
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Attention All Contractors: You Are Too Busy!
Most of us start the year off with a few goals. You might want to lose weight by getting on an exercise program and eating better. Your...
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Control Your Online Reputation
A rare individual with a rare zest for reptiles decided they wanted a pet. After importing a Burmese Python from Southeast Asia, the...
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HVAC Businesses Must Play With the Cards You Are Dealt
I recently heard a story about a lady whose daughter was in a bad accident that left her paralyzed. So for the past 20-plus years, her...
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How is your HVAC Contracting Business Different?
Every company I know of says they offer quality service 24 hours a day, 365 days per year. Upon completion of the sale, not one of your...
3 min read
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What I Learned from a Showgirl
If you haven’t been there, you’ve heard of it. This place is the meeting-convention-capital…Of The World. Known for the razzle-dazzle,...
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Calculate your market share and generate more money in your business. With the New Year upon us, it’s critical now more than ever to use...
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If you do, you’re not alone. Worldwide, there are over 50 million businesses with a Yelp presence and over 92 percent of consumers read...
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Start This Year With the Intention to Transform Your Business
Every so often, I search for the definition of a word. This ensures everything I’m communicating with my team is crystal clear. I...
1 min read
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Transition To Trades Receives Congressional Recognition
National career placement program receives recognition in U.S. Congress for its dedication to serving veterans. Transition to Trades,...
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A Letter to Contractors Everywhere
The launch of PRAXIS S-10 in Nashville was the most inspiring HVAC event I’ve ever participated in. (And the largest for an inaugural...
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Mr. October on Success, A Meet and Greet with Reggie Jackson
Reggie Jackson is no stranger to success, and consequently, that is exactly what makes us tick at PRAXIS S-10. “True success is one of...
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