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maximum y.i.e.l.d. performance technology

Your Client Care Specialists are your first point of contact for your company. Learn how to maximize your call conversion and properly capture qualifying leads.

Yielding Infinite Excellence throughLearning & Development

15| Maximum Yield Client Care Specialist

Why we made this course.

The copy would go here. It will be informative and engaging. It will be brief and easy to read. The copy would go here. It will be informative and engaging. It will be brief and easy to read. The copy would go here. It will be informative and engaging. It will be brief and easy to read.

How you'll benefit.

Companion courses.

[Click on any of the course names for modules titles]

General29

How to Master the Art of Scheduling Service Calls. ↴

Modules

Introduction
Module 1 - The Greeting
Module 2 - I Care
Module 3 - Mining for Gold
Module 4 - Born on Date
Module 5 - Hear Ye Hear Ye
Module 6 - It’s a Date
Module 7 - The Appraisal
Module 8 - Show Me the Money
Module 9 - Knock Knock
Module 10 - Pick Me Up
Module 11 - Blossoming
Module 12 - The Goodbye
Bonus Module - The Total Role Play
02

Perfect Etiquette: Become a Model Citizen on the Telephone. ↴

Modules

Introduction
Module 1 - Hello, It’s Me: Answering the Call
Module 2 - You Are What They Hear: Number of Rings
Module 3 - Time to Couch the Slouch: The Positives of Proper Posture
Module 4 - Be a Smooth Operator: Master the Tone of Your Voice
Module 5 - Pleasingly Placing a Caller on Hold
Module 6 - Hold Up Wait A Minute: Reducing Caller Hold Times
Module 7 - The Do's & Don'ts of Transferring Calls
Module 8 - Rikki Don't Lose That Number: Taking a Complete Message
Module 9 - Screening Calls: Avoid the Spiderweb
Module 10 - Here's My Number Call Me Maybe: Leaving a Wow Voicemail
Module 11 - Loud Noises to Avoid While on the Phone
Module 12 - You Used to Call Me on My Cell Phone: Etiquette Bling
Final Exam: Perfect Etiquette
03

Question Your Way Straight into Success. ↴

Modules

Module 1 - Question Your Way | p1
Module 2 - Question Your Way | p2
Module 3 - Question Your Way | p3
Module 4 - Question Your Way | p4
Final Exam

Build a team that's Contractor Strong.

Show me the all the courses

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